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If you’d like further information about The Mug City and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.

    FAQ

    Please read our FAQ before sending us a message.

    When your site was established?

    We build our website from 2010. You can refer to our site for more information. Thank you.

    How can the Shipping compute an accurate shipping cost on multiple-item orders?

    The calculator is designed to consider the combination of items before it determines the true shipping cost.  Simply combining the weight and dimension of each item does not allow for an accurate shipping cost.

    Do you ship internationally? Do you ship to Canada? Do you ship to the UK? Do you ship to Australia?

    We currently ship to United States and  Canada at the moment.

    We’re working hard to expand across the globe. Let us know where we should ship next by contacting: media@themugcity.com

    Can I change the shipping address for one of my orders?

    As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address. If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our warehouse.

    What is an undeliverable package?

    Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the original form(s) of payment.

    Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package.

    Shipping tracking page shows that my package was delivered, but I don't have my order. What should I do?

    On occasion, the shipper may update your delivery status a day early in anticipation of its final delivery.  If you have not received a notice, or your package is still not delivered on the following business day, please check with members of your household, neighbors, apartment/office managers first to see if someone accepted the package for you. If you are still unable to locate your package, please feel free to contact our customer service team.

    What is the My Account page?

    The My Account page is where you can view account information including:

    • Pending and Completed purchase activity
    • Member, Password and Address Book information
    • Subscription details for our Mailing Lists

    When shopping you can access your My Account Overview page by selecting My Account located at the top of any page on our site.

    How do I change my account email address?

    To change your account email address:

    1. Select My Account located at the top of any page on our site
    2. Under the Member Info section, select Edit
    3. Under the Your Email Address section, complete the required field
    4. Select Update